Returns - Refunds - Replacements & Cancellations
Because We Are Customers Ourselves And We Know It Can Be Frustrating When The Purchase Is Not Quite Right, We Offer A Complete No Fuss Guarantee To All Our Customers.
If Your Goods Are damaged or if you receive an Incorrect Product, Or If You're Simply Not Satisfied with What You've Received, We Would Be Happy to Give You the Following Alternatives
- Exchange The Goods For An Alternative Of Your Choice To Equal Value.
- Give You A Full Refund For The Price You Paid For The Goods.
Here, We Have Tried To Answer Few Common Question Regarding Return, Replacement, Refund Requests. Please Read Through These
What Is The 7 Day Refund, Replacement Guarantee?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All Products Sold At Thecottonvilla.Com Are Covered Under Our 7 Day Refund Replacement Guarantee. To Be Eligible For A Return, Your Item Must Be Unused And In The Same Condition That You Received It. It Must Also Be In The Original Packaging.
In Order to Get a Defective & Unused Item Replaced
Contact Customer Care Via The Contact Us Page Or Drop A Mail At Contact@Thecottonvilla.Com Or Call Us On +91 - 9111400087, Within 7 Days From The Date Of Delivery.
You Can Also Reply To Any Of The Emails Received By You From The Cotton Villa And Someone Shall Speak To You And Register Your Request.
The Defective Unused Product Will Be Recalled And A Replacement Will Be Shipped Immediately, If Available. Return Charges Are Payable By The Cotton Villa For Domestic (India) Shipments And By Customer For International Shipments.
Return Delivery Address
The Cotton Villa
E-301 Sun Valley Township Near Gulmohar City, City Center,Gwalior M.P., Pin - 474001 Contact +91 - 9111400087
How Can I Get A Refund?
If You Are Unhappy With Your Purchase And Want A Refund Replacement Please Write Us At Contact@Thecottonvilla.Com And We Will Process Your Refund Within 7 Days Of Receiving The Products Back At Our Warehouse. If The Item You Received Is Defective Or Faulty, Please Send Us A Picture Of The Same Via Email Communication. We Will Do Our Best To Process Refund Request Within 7 Working Days.
Please Feel Free To Drop A Mail To Contact@Thecottonvilla.Com For Any Queries Regarding Return Or Refund Requests. We Would Be More Than Happy To Help You In Best Possible Way.
You Can Also Reply To Any Of The Emails Received By You From The Cotton Villa And Someone Shall Speak To You And Register Your Request. :-) Aapke Liye Hi Baite Hain!
Who Will Bear The Shipping Charges For Returns?
If Return Location Of The Shipment Is India, The Cotton Villa Will Pay The Return Shipping. We Will Arrange A Return Pickup From Your Location By Our Logistic Partner. If, In Any Circumstances, We Are Not Able To Offer A Pickup From Your Location, You Can Send Us The Parcel Back By Any Reputed Courier And We Will Reimburse Return Shipping Charges In Form Of A Gift Card Or Discount Coupon, Which Can Be Used In Any Of Your Next Purchases On The Cotton Villa.
If Return Location Of The Shipment Is Outside India, The Cotton Villa Will Not Be Paying The Return Shipping Charges. We Can Offer Refund Replacements Once Products Are Received Back Into Our Warehouse. We Strongly Recommend You To Choose Carefully Before Making An International Order As Returns May Be Not Very Cost Effective.
How Will I Get My Money Back?
Upon Authorization Of Your Return Or Refund Request, We Would Be Happy To Offer You Refund Or Replacement. You Can Get Your Money Back Into Your Originating Bank Account Or You Can Opt For A Gift Card Or Discount Coupon Which Can Be Used For Any Future Purchase On The Cotton Villa. You Can Also Opt For A Direct Bank Transfer Via NEFT In Case You Have Paid Via Cod Mode. Usually, Gift Cards & Discount Coupon Are The Most Preferred Option Of Refunds On The Cotton Villa. You Can Use Them As Per Your Convenience; There Is No Expiry To A Gift Card.Isi Bahane Aapka Aana Jana Laga Rahega :-)
Once You Drop a Mail at Contact@Thecottonvilla.Com with Your Return Request, Our Team Shall Call and Coordinate about Your Request. No Worries!
How Do I Cancel An Order On Thecottonvilla.Com?
For Outright Cancellations by You
If You Cancel Your Order Before Your Product Has Shipped, We Will Refund The Entire Amount ASAP If You Have Paid For Your Order. If you’ve Placed Order in Cod Mode, We'll Simply Cancel It. Please Drop A Mail At Contact@Thecottonvilla.Com For Cancellation Requests. You Can Also Reply To The Any Email Communication Received By The Cotton Villa Team Regarding Your Order And We Would Process Your Request ASAP.
If The Cancellation Request Is Received After Your Product Has Been Shipped, You Can Do One of The Following
1. If You’re Product Has Shipped but Has Not Yet Been Delivered, Contact Customer Support and inform them of the same. We Will Recall The Parcel.
2. If You Received the Product, Inform Us, We'll Get It Picked up under Standard Return Replacement Procedures Mentioned above on This Page.
Can I Cancel Return a Part of the Order?
Yes, You Can Cancel Return A Part of Your Order. Write To Us At Contact@Thecottonvilla.Com With Your Order Number. We'll do the Needful under Our Standard Return, Refund, and Cancellation Policy Mentioned above on This Page.
Will You Accept Returns If I Have Bought Products in Sale
No. If Your Order Contains Products Sold In Sale, We Would Not Accept Any Returns, Exchange Replacement Requests. Sale Products Are Final Sale Only.
My Question Is Still Unanswered
For Special Questions, Just Drop Us A Mail At Contact@Thecottonvilla.Com Or Call +91-9111400087 And We Will Surely Have An Answer. :-)
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