SHIPPING METHODS AND COSTS
We have tied up with some of India’s leading delivery companies (currently Bluedart and Fedex) and will keep expanding our partner network. India shipping options with estimated delivery times, depending on location are as follows:
Standard Shipping Usually delivers within 5-7 business days.
All the above timelines are applicable for orders received before 4 p.m. (IST). For orders received after that, we will do our best to dispatch on the same day, otherwise on the next business day.
Actual delivery timelines could vary, usually based on the delivery address and during peak shipping periods. In case your pin code is not accepted at Checkout, please contact us, we will do our best to service your order.
For any information, please contact our customer care service at: E: Contact@thecottonvilla.com, or The Cotton Villa (+91 9111400087).
Apologies to our international fans. In case you just have to have your The Cotton Villa Apparels, please contact us and we will do our best.
(Cash on Delivery handling charges and international shipping charges are non-refundable).
RESTRICTIONS ON RETURN SHIPMENTS
Our delivery partners will only accept The Cotton Villa articles that are returned in their original packaging. Please do not include any other items in the package as these could violate Indian shipping regulations as your return may then not be accepted by our delivery partner/us.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are unable to cancel orders once they have been scheduled for pick up by our delivery partner. We are unable to redirect orders once items have been dispatched.
For your convenience, we do not require your signature upon receipt. For security and insurance however, all orders do require a signature upon receipt. We understand you may not be available at the time of delivery in which case a signature by anyone taking delivery on your behalf is acceptable. Please note however that you are responsible for all packages signed by anyone in lieu of you.
We insure each purchase for the time it is in transit, until it is delivered to you. Our insurance companies only provide insurance cover on packages that are visibly damaged/opened before they are handed over to the customer/a recipient at the intended delivery address/picked up at our location. Therefore, please do not accept any deliveries if the package(s) is damaged or the seal is broken as you may be liable for such lost/damaged items.
We require a signature for any goods delivered at the intended delivery address or picked up from our location, whether by you/anyone specified by you (whether on the phone or in writing) at which point the responsibility for your purchased goods passes to you.
Evidence of a signature by anyone taking delivery at the intended delivery address, or pickup at our address by the person specified by you, is treated as evidence of successful delivery and fulfilment by The Cotton Villa and transfer of responsibility thereof to you. This is applicable for all orders, including gift orders where the intended recipient and delivery address may be different from the purchaser.
For your convenience and security, we may ask you to specify (whether on the phone or in writing) a recipient who you may nominate for accepting delivery on your behalf. In such cases, we may not deliver your goods to any other person, unless instructed otherwise by you (whether in phone or in writing).
Again for your convenience, we do not verify the identity of the person accepting deliveries/pickups. Please note delivery to anyone at the intended delivery address or pickup by anyone claiming to be you/the person specified by you will constitute successful delivery and fulfilment by The Cotton Villa.
TAXES & DUTIES
All product prices displayed are inclusive of all taxes and duties, you will not be charged anything in addition towards these.
“You”, “Your” refers to the customer that has made the purchase on our site and/or made the payment for a purchase on our site.
“Intended delivery address” is defined as the “Ship To” delivery address specified in the order. This includes the “Ship To” delivery address provided for gift orders where the purchaser and intended recipient may be different people and at different addresses.